Return Policy

  1. If you are not completely satisfied with any product sold on this website, you may return it within 30 days of the invoice date for a full refund or credit, less shipping.  All merchandise returned must be in as-new and saleable condition.  A 20% restocking fee will be charged for all items returned after 30 days.  No merchandise will be accepted after 6 months of invoice date.  Please note that assessment instruments (i.e. Learning Style Inventory, Teaching Style Inventory, etc.) are not returnable.
  2. To serve you efficiently, please email Orders@thoughtfulclassroom.com to request return authorization and instructions before returning any materials to Silver Strong & Associates.  Or you may contact us at 1-800-962-4432, Fax 1-201-652-1127, Attention: Billing Department.  Please reference your order number, invoice number or date of purchase on all correspondence.  We cannot accept returns without prior authorization.
  3. Damaged merchandise requires special attention, and we must be notified within 10 days of receipt of these goods.
  4. If your return is a result of our error (damaged/defective products, incorrect item, duplicate shipment, etc.), we will pay for return shipping.  Please call or email our office for special instructions.  For all other returns, please pack your items very securely and ship via a trackable, insured delivery method.  We cannot be responsible for goods damaged or lost during return shipping.
  5. For any of our products purchased on a third-party site (e.g., Amazon), please follow the third-party site’s return policy.